Refund policy

Refund & Return Policy

Personalized & Custom Items All personalized and custom-engraved items are made to order and are non-returnable and non-refundable unless there is a defect or error on our part. Please double-check all personalization details (names, dates, spellings) before placing your order, as we craft each piece exactly as submitted.

If your item arrives damaged or we made an error on the engraving, please contact us within 5 days of delivery with a photo of the item and we will remake or refund it at no cost to you.

Non-Personalized Items For non-personalized items, we accept returns within 14 days of delivery. Items must be unused and in original condition. Return shipping is the responsibility of the customer. A 15% restocking fee applies to all returned items.

How to Start a Return Contact us at hello@kandkcustomcreations.com with your order number and reason for return. We'll respond within 2 business days with next steps.

Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us immediately and we'll work with you to resolve it quickly.